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Task 02: Customer Network Service Verification

Runbook Platform

DOCUMENT CATEGORY: Runbook SCOPE: Customer network service validation PURPOSE: Verify customer-provided DNS and NTP services are operational MASTER REFERENCE: Microsoft Learn - Network Requirements

Status: Active Estimated Time: 30 minutes

Overview

Verify that customer-provided network services (DNS, NTP) are operational from the management network. These services should already be configured by the customer network team as part of their infrastructure prerequisites.

Pre-Network Infrastructure Validation

This step validates customer-provided services only - services that should work before Azure Local Cloud configures switches and firewall rules in Phase 03.

Azure and Dell endpoint connectivity testing occurs in Phase 03 Step 4 after network infrastructure is configured.

Performed by: Engineer on management VLAN workstation


Prerequisites

RequirementDescription
Validation workstationWindows machine on management VLAN
PowerShellVersion 5.1 or later
Discovery dataDNS server IPs, NTP server, AD domain from variables.yml

Variables from variables.yml

Variable PathTypeDescription
cluster_arm_deployment.dns_serversArrayDNS server IP addresses for resolution tests
cluster_arm_deployment.domain_fqdnStringActive Directory domain FQDN
compute.nodes[]ArrayNode details for connectivity testing
networking.network_devices.opengearObjectOpenGear console server IP for OOB verification
networking.onprem.vlans.management.gatewayStringManagement VLAN gateway IP for routing tests

DNS Resolution Tests

  1. Open PowerShell on the management workstation.
  2. Use Resolve-DnsName to test each AD domain controller hostname.
  3. Use nslookup to verify against specific DNS server IPs.
  4. Record results (hostname, resolved IP, pass/fail).
  5. If any resolution fails, coordinate with the customer DNS team before proceeding.

Validation Checklist

ServiceTestExpected ResultStatus
DNSAD Domain ControllersResolved to IPs
DNSPlanned Node FQDNsResolved or warning (optional)
NTPTime SourceConfigured and responding
NTPTime Skew< 5 minutes
PingOpenGear ConsoleReachable
PingDefault GatewayReachable

Acceptance Criteria

  • DNS resolves Active Directory domain controllers
  • NTP server responds and time is synchronized (< 5 minute skew)
  • OpenGear console server responds to ping
  • Default gateway responds to ping
  • Results documented for sign-off
Azure Endpoint Testing

Azure and Dell endpoint connectivity testing (management.azure.com, login.microsoftonline.com, dl.dell.com, etc.) will be performed in Phase 03 Step 4 after network infrastructure is configured.


Troubleshooting

IssueLikely CauseResolution
DNS resolution failsWrong DNS server configuredVerify DNS server IPs from discovery
AD DCs don't resolveDNS not configured for AD zoneWork with customer DNS team
NTP not respondingFirewall blocking UDP 123Verify NTP server IP and firewall rules
OpenGear not reachableCabling or IP issueCheck NET1 connection in Step 1
Gateway not reachableVLAN or routing issueVerify management VLAN connectivity

Next Steps

Step Complete?Next Action
✅ YesProceed to Task 3: OpenGear Verification
❌ NoWork with customer network team to resolve issues

Task 01: Hardware Inspection↑ Part 3: On-Premises ReadinessTask 03: OpenGear Verification →

Version Control

VersionDateAuthorChanges
1.02026-01-31Azure Local Cloud Azure Local CloudnologyInitial document
1.12026-03-03Azure Local Cloud Azure Local CloudnologyStandardized runbook format

End of Task